Located in Fitzrovia   |   Appointments from 9am - 8pm Monday - Saturday

Complaints Procedure

At Osteon we offer you a method to resolve an issue through the following Complaints Procedure.

We want you to be happy with the standard of care and treatment you receive from Osteon. If for any reason you feel you have a complaint or concern, please talk to us as soon as possible and we will try our best to resolve the issue to your satisfaction.


Step 1.

Osteon's internal complaints resolution.

Initially, we would request that you contact a member of the management team on 0207 043 6025; this gives us the opportunity to resolve the matter in the most direct way. If we cannot speak at the time, we will arrange a mutually convenient opportunity for you to do so, ideally in person.

How to contact us:

Tel: 0207 043 6025
Email: info@osteon.co.uk

Please remember that we are here to help.

Step 2.

If you feel that your complaint has not been resolved by us to your satisfaction, you can talk to an independent source by contacting the relevant body;

Osteopathy
British Osteopathic Association Complaints Resolution Service
Freephone 0800 110 5857
Email: boa@osteopathy.org

General Osteopathic Council
Tel: 0207 3576655

Physiotherapy
Chartered Society of Physiotherapists
Tel: 0207 306 6666

Sports and Remedial Massage
SMA – Sports Massage Association
Tel: 0845 459 6031

ISRM – Institute of Sports and Remedial Massage
Tel: 0208 450 5851